​
shipping & returns
return & exchange policy
​
​
Return’s & Exchange Policy
Bougie Vibe Kollection ( Nee Galore Brandz LLC) offer NO exchanges. Please double check before placing your order: correct lengths, color, and/or texture. FYI all raw hair bundles may not be similar in texture or color.
Hair that has been tampered with cannot be returned.
​
Refund Policy
​
unfortunately, We Don't allow refunds on any of our items because of sanitation purposes, unless you receive the wrong length or texture. We offer the choice of exchanging OR A partial refund depending on the price difference on the incorrect item vs the correct item.
We do not issue refunds on orders that have been shipped and not returned in its original state.
Cancellation Policy-
Custom styled bundles or wigs cannot be canceled or returned. if the items are in the transit or delivered it can't be canceled.
To cancel your order please contact US via. Email at
contact@bougievibekollection.com
i.
Shipping Policy-
Pick up is meant for Clients with hair appointments only or locals. purchases are strictly made online.
Please allow 3-5business days for your order to deliver to you.
Processing times may vary during specials, sales and holidays processing time during sales is 4-7 business days.
once your order has been shipped you will be emailed your tracking number. If you have any delays with a shipment, please contact USPS customer service at 1 (800) 275-8777.
We are not responsible for lost or damaged packages. please double check all important information with shipping and billing before placing your order. We are not responsible for mis-delivery errors via. carrier, or incorrect shipping info, we are not responsible for weather related delays. Shipping fees are non-refundable. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. WE do not hold responsibility for packages that state DELIVERED. We are not responsible for any shipping delivery delays that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States. ALL PACKAGES FROM BOUGIEVIBEKOLLECTION.COM HAS TO BE SIGNED FOR SECURITY PURPOSES ONLY.
If you encounter any of these issues please email us at Contact@bougievibekollection.com
​
​